Online Banking FAQs
About Online Banking
Accessing Your Accounts
Online Bill Payment
Cash Management
Privacy Policy | Disclaimer | EmailUs
Copyright © Steuben Trust Company
Member FDIC
How do I sign up for Online Banking?
- Complete an e-banking enrollment form & fax to 607-324-9515, or mail to Steuben Trust Company, Electronic Banking Department, One Steuben Square, Hornell, NY 14843, or drop off at your local branch. An enrollment form can be printed by clicking on the link "Sign Up For eBanking" or at any of our branch offices.
Who can I talk to if I have a question or problem?
- If you have question our Electronic Banking Department can be reached Monday through Friday, 8:00 a.m. to 5:00 p.m. at
(800) 588.5010 ext. 677 or direct at 607.324.9677 or click on the "email" button at the bottom of screen. You will receive a response on the next business day.
- There are alos "Help" buttons on some of the screens that give descriptions of what the function is for.
- There is no charge for our Personal eBanking product whether you choose our Full Service product whether you choose our Full Service product with Bill Pay or our Basic Service.
- Anyone 18 years old & older providing you have a deposit or loan account with Steuben Trust Company.
- Our eBanking product is specific per user. Although you may be a joint account holder, each account holder should apply for eBanking separately.
Why isn't my password working?
- The password is case sensitive. If this is your first time logging in you will need to use all caps.
- Login problems are frequently typos - Type Slowly.
- If you are using the number keys on the right side of your keyboard, make sure your Number Lock light is on.
- If your browser was set to automatically remember your password when you log into our eBanking system, this option is no longer available.
- If you forgot your password contact Electronic Banking at
(800) 588-5010 ext. 677
Why am I getting an error at Signon?
- If the error is a "CGI Error on Attempted Login - Unexpected error in hb.exe: Could not load control file" the likely cause of this issue is your browser settings have "Session Cookies" turned off. There is two ways of fixing this issue:
To add the eBanking as a trusted site follow the following steps:
To Allow your Browser to Accept Session Cookies:
Why aren't all of my accounts listed in the eBanking system?
New Accounts
- New accounts are added to your profile on the next business day after they are opened.
Existing Accounts
- If you are unable to see existing account information, it is possible that you have logged in during our nightly update and the account information may be unavailable. This generally occurs between the hours of 6:00 p.m. - 8:00 p.m. Please try again later & if there continues to be a problem please contact Electronic Banking at
(800) 588-5010 ext. 677 or email us by clicking the e-mail link at the bottom of your account page.
Is my login ID case sensitive?
- No, only your password is case sensitive.
Refer to the Help screen in the Pay bills section for information concerning:
- Setting up a Payee
- Making a Payment
- Cancelling a Payment (Up to 4:00 p.m.)
- Review Previous Payments
How do I change a payee's name, address, account number?
- To modify an existing payee:
or
When should I set up payments to make sure they are paid on time?
- Minimum payment lead times are based on whether the payment is being sent electronically or via paper draft. Electronic payments should allow a minimum of 3-5 days & paper drafts should allow 5-8 days.
- Payments can be cancelled up until 4:00 p.m. on the scheduled date.
What if my payee says they have not received my payment?
- Call or e-mail the Electronic Banking Department & we will be happy to research the payment for you.
- Payments done via paper draft that have not been cashed can have a stop payment placed on them at no charge & payment can be re-submitted or refunded to your checking account.
Can I get a copy of a canceled check from my eBanking payment?
- Yes, contact our Electronic Banking Department to process the request.
- All CM accounts have an Administrator which must grant each user access to specific accounts. If this is the first time logging in and you are not the Administrator, verify they have set you up.
- New Accounts will be added the next business day after they are opened. The account Administrator will need to grant access to applicable users.
Why can't I access eBanking from other PCs?
- Cash management users are limited to using 1 PC per Login ID. If you need to login in from a different PC you need to contact Electronic Banking for a 'cookie' reset.
Why isn't my password working?
- Be sure your Administrator has set you up.
- The password is case sensitive.
- Login problems are frequently typos- Type slowly.
- If you are using the number keys on the right of the keyboard be sure the Number Lock light is on.
-If you forgot your password or need to be unlocked, call Electronic Banking. You will need security code for verification.
